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BDO, IT Service Desk Analyst
Deadline: TBC
BDO are looking to recruit a dynamic customer focused IT Service Desk Analyst operating from the IT Service Desk team in Liverpool providing support across all BDO UK offices. Support is provided for a variety of software and hardware systems used within the firm, involving all aspects of customer support. The role includes telephone, remote and desk side support.
Reporting to the IT Hub Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk and will record and resolve support incidents/service requests when received and escalate issues to appropriate teams.